If you require a low level of support such as one visit a week, then you may be allocated the same staff member for the visit. For a larger care package you will be assigned a team of support staff that fit your needs.  You’ll soon get to know regular faces and many clients tell us how they really get to know their care team.  You will be sent a weekly schedule listing the times and staff members are due for each visit. If your support worker is sick or on holiday then another support worker will be sent in their place.